Shipping policy

OUR DISPATCH AIM             

We aim to dispatch all orders in 2 working days, unless an item in your order is on pre-order or has a high volume dispatch time. These notes can be found on the product pages for each item. You will receive a shipping confirmation with tracking information via email as soon as your order has been dispatched. If you cannot find your tracking information in your email inbox, please check your spam/junk folder! If you are still having trouble finding this information, please send us an email at hey@namedcollective.com

ORDERS

Free tracked shipping on orders over $245!

We offer the following delivery options at checkout: 

• Tracked delivery (Shipping calculated at checkout)

We estimate that delivery for this service can take between 3-10 working days 

It is important to note, parcels can sometimes be delayed by factors out of our control, such as delivery centre delays. The estimated delivery times we provide are therefore not a guaranteed delivery period and should only be viewed as an estimate. We are unfortunately unable to offer any form of postage refund for missed or delayed delivery estimate windows.

Any orders that include items on pre-order will have a longer dispatch time than usual. The pre-order dispatch times are available to view on the product page under the price of each item. Please note there is no dispatch on UK Bank Holidays & Public Holidays.

INFORMATION AND POLICIES

Confirmation of delivery 

NAMED collective delivers across the USA. We provide tracking for all US orders, which will provide confirmation of delivery once our courier partner has delivered the parcel. As we do not notify customers with tracking updates, it is the customer's responsibility to check this tracking information to safely receive their parcel. 

Please note, as we are unable to control the information provided by third-party tracking apps (eg, SHOP app). The most accurate tracking information is provided in your shipping confirmation and above.

Incorrect delivery address 

Orders can only be delivered to the address provided at checkout, so please make sure this is correct before making a purchase. Our warehouse team usually begin processing orders immediately, which unfortunately means we are rarely able to make any changes to an order. If you have made a mistake with your shipping address, please email us at info@namedcollective.com with the subject line "DELIVERY ADDRESS CHANGE", including the correct shipping address in your message, and our team will let you know whether this will be possible or not. Please be aware, we cannot be held responsible for any missing or delayed parcels that are a result of an incorrect address being provided.

Delivery Issue 

If there is any form of issue with an order, parcel or delivery, it is vital that customers contact us within 30 days of the order date so that we can effectively address the situation. Outside of this period, unfortunately, we are unable to assist with any issues relating to the order.

Parcel Returned to Sender 

Should an order be "returned to sender" after any sort of failed delivery attempts, including incorrectly provided delivery addresses or unclaimed parcels, please note that the courier redirection services can sometimes take several months to proceed, and we cannot be held responsible for any missing or delayed parcels that are a result of this.

If a “return to sender” parcel is successfully received at our premises by our team, the order will automatically be refunded minus any original postage payment. If an order was applicable for Free Delivery, our original postage costs will be deducted from the order total to cover these costs. If an item returned to us has since been discontinued or is no longer in stock on our website, we will get in touch with the customer immediately to arrange for this order to be sent back out to them, for which they will be charged a second postage fee.  Please note, if we do not hear back about the returned order to arrange redelivery, we will only be able to hold these items for a maximum of 30 days. 

If your parcel is being “returned to sender”, it is important you get in touch with us at hey@namedcollective.com

Product issue or damage

On the rare occasion that there is ever any sort of issue, factory fault or damage found on an item, you must get in touch as soon as you receive the product to inform us so we can evaluate the issue and find a suitable resolution. If you do not get in touch immediately before the item has been worn, we are unable to take responsibility for any damage that may occur.

Contact

If you have any questions about our Shipping Policy, please get in touch with us via email at hey@namedcollective.com